UX Research | Design
Hardware product design. These projects were influenced by how people age and live independently— My initial research into aging and accessibility needs led to numerous research projects sanctioned by DISH, such as Food Delivery from the TV, Virtual Tourism, Device Management, Caavo for senior living and caregivers, Presence Detection, AI for troubleshooting, and DISH's new 60.0 Remote Control.
Year :
2023 -25
Industry :
TV & Media
Client :
DISH Hardware
DISH Business
Project Duration :
4 months each
Presence Detection & TV profiles:
Challenge: Understand and goals and challenges when living alone or for those with accessibility challenges, and learn how they strive to live independently. Identify ambient hardware solution using AI and or presence detection for DISH TV subscribers.
Process: Market research, look at existing products and services for those living alone in residential and senior living. Recruit, interview and survey target users to learn more more about their goals, and mental models relating to involving tech products and services to compliant their lifestyles.
Goal: Inform executive leadership of any viable opportunities for DISH TV to both compliment and enhance the lives of those striving to live independently.
Gesture Control for Tv navigation:
Challenge: Explore alternative ways to control DISH TV services with and without a remote control.
Process: Identify ambient tech solutions and build and refine a working prototype to test with DISH TV services.
Goal: Market research, and evaluate, identify and recommend a tech solution that allows alternative ways to watch DISH TV. Build and test a prototype that can inform leadership of user value, usability and viability.
Family Photo Sharing on TV:
Challenge: Understand the consequences of social isolation for those living independently.
Process: Utilize related research projects and market research to build a rapid prototype that can help people stay connected to their social circles via DISH TV services.
Goal: Identify an opportunity for DISH Business as it relates to enhancing Senior Living through new product hardware.
Aging in place:
Challenge: Understand the barriers to living independently for DISH residential users.
Process: UtilizeUser research, recruitment, survey and interview target demographic and provide research synthesis that can inform next steps in design cycle.
Goal: Provide leadership with a research to help lead a strategic decision on DISH TV services that can enhance and retain customer experience for its core demographic.
CAAvo TV:
CHALLENGE: Test product market fit for an existing solution for senior living TV services and inform the business if strategic partnership should be pursued
Challenge: Research and test product market fit for a potential national roll out for senior living TV services.
Process: 6 month design project involving design strategy, user recruitment, surveying, interviews, usability test, research synthesis and documentation of findings.
Goal: Provide leadership with a decision if strategic partnership with vendor should be pursued.
DISH DT Web Examples:
Web Design:
Designed branding and websites for small business from client list of DevButter Digital. Working as a branding and UX/UI designer to help enhance small business reach in their niche markets.
Mobile First:
Mobile first app projects showing UX Research, design thinking and process, user testing and prototyping for real life use cases. Case Studies for UX/UI Certificate.
